T&CS
The Snagging Experts specialise in snagging inspections for newly built properties. Our top priority is ensuring the satisfaction of our clients with our inspection services. We strive to identify every defect in your home, but please note that this is not always guaranteed. Factors such as limited accessibility, visibility issues, or other similar circumstances may prevent us from detecting certain problems. We cannot be held liable for any defects or issues that may be overlooked or inaccurately reported.
2. We are committed to supporting you throughout the entire process and take great pride in our aftercare service. Our aim is to ensure your home meets the standards you anticipated. If your builder is unwilling to address any defects, we will provide guidance on the most effective way to approach them with specific legal regulations or other standards.
3. Your personal and payment information may be handled by a third-party provider to ensure the security of your data. Currently, we use "Square" as our payment processor.
4. By receiving our email confirmation at the address you provided, you agree to the specified location, date, time, and price. Any changes must be submitted via email at least 48 hours prior to the scheduled inspection. Any changes made are free of charge.
5. The Customer must pay the deposit at the time of placing the booking. They have a 24-hour window from the time of booking then after this period, the Deposit becomes non-refundable. If the Customer decides to cancel within the initial 24 hours, they must send a clear cancellation request via email. Once the request is received, the full Deposit will be refunded.
6. Unless explicitly stated otherwise, this contract does not grant any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce its terms.
7. The Company will handle any personal data (as defined by the Data Protection Act 1998) strictly in accordance with the Customer’s instructions and will not use it for any purpose other than those explicitly approved by the Customer.
Both parties confirm that they will process personal data in full compliance with all relevant laws, regulations, and legal requirements.
The Company guarantees that it will implement reasonable safeguards to prevent unauthorized or unlawful processing of personal data, as well as to protect against accidental loss, destruction, or damage, ensuring security measures appropriate to the potential risks involved.
The Company may engage a third party to process personal data, provided that the third party operates under terms that are substantially similar to those in this Contract and that their authorization automatically ends upon termination of the Contract for any reason.
Both the Customer and the Company acknowledge that, for the purposes of the Data Protection Act 1998, the Customer is the data controller, and the Company acts as the data processor.
General Enquiries
info@thesnaggingexperts.co.uk